> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Common billing questions

Answers to the questions we hear most often about billing, invoices, and the numbers on your monthly bill. Can't find yours here? Contact support or your account manager.

## Your bill and metrics

<AccordionGroup>
  <Accordion title="Why did my bill change this month?">
    Compare the **Usage-based fees** rows month to month. Overage moves with your data volume, and a small change in profile count can cross a limit. Fixed fees change only when a module is enabled or disabled.
  </Accordion>

  <Accordion title="I deleted profiles — why am I still billed for them?">
    Deleted profiles drop out of the calculation from the next billing period. And for monthly active profiles, a profile that was active at any point in the month counts for that month even if it's gone by the end of it.
  </Accordion>

  <Accordion title="Why doesn't Account data overview match the Usage-based fees rows?">
    The overview shows totals; the fees table shows only the amount above your included limit. For the current month the overview is also live, while billing figures are fixed when the month closes.
  </Accordion>
</AccordionGroup>

## Invoices

<AccordionGroup>
  <Accordion title="Has my invoice been paid?">
    The Billing page doesn't show this yet — the feature is in development. For now, check with support or your account manager.
  </Accordion>

  <Accordion title="Where is my invoice?">
    In your email. Invoices aren't stored in the platform — the only document here is the Expense Breakdown. For a duplicate, contact support or your account manager.
  </Accordion>

  <Accordion title="There's no detailing for this month.">
    The Expense Breakdown is generated on the second day after the month closes. For the month in progress, use the figures on the page.
  </Accordion>
</AccordionGroup>

## Subscription and plans

<AccordionGroup>
  <Accordion title="When does billing actually start after I sign the contract?">
    Billing doesn't begin when the contract is signed. First comes the integration period — normally up to three months, or as stated in your contract. Billing starts on the day the integration period ends.
  </Accordion>

  <Accordion title="Can I see what a different plan would cost?">
    Plans are individual. Talk to your account manager.
  </Accordion>
</AccordionGroup>