> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Channel

A **channel** groups touchpoints together. Channels themselves can also be grouped.

You can add channels one at a time through the interface, following this article, or [import them in bulk from a CSV file](https://help.maestra.io/import-data/references/how-to-import-channels.md).

> [!WARNING]
>
> Import can only create child channels. The parent channel has to already exist in your account.

## How to add a channel through the interface

**1. Go to Settings → Customers and actions → Channels**

**2. Click Add**

**3. Fill in the fields**

* **External ID** — used in integrations.
* **Name** — the channel name. Shows up in the channel list and in filters.
* **System name** — filled in automatically; you can set your own. Used for internal storage.
* **Description** — a comment. Optional.
* **Belongs to channel** — optional, if the channel has no parent.

**4. Click Add**

The channel is added. It's now available in your mechanics — in an action filter, for example.


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