> ## Documentation Index
> Fetch the complete documentation index at: https://help.maestra.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Find Customers Who Interacted with a Specific Campaign

> Applies to Email, SMS, Mobile Push, and Other Channels

Let’s take a look at how customers interact with a campaign.

# How to find customers

Go to **Customer Data Platform→ Customers**.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(2\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=796bf5f5418af07d8618f208e7e303ad)

> [!NOTE]
>
> We’ll use a "Welcome / Referral program" campaign as an example.

## Searching by campaign status

In the **Campaigns** filter group, select the status you need.
​

![](https://mintcdn.com/maestraio/8PhODeBuBM8nSWYH/images/imported/--2026-01-08--15_42_25.png?fit=max\&auto=format\&n=8PhODeBuBM8nSWYH\&q=85\&s=8e7f722b07c78997fb598c6c42679e54)

Each status has a nested filter — **Campaign** — pick the one you need.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(4\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=b4c17e53248878669be6635892540316)

* Find customers who were sent the campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(5\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=f6c639b44924006ba10ca5b03b772b4e)

* Find customers who were unable to send the campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(7\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=5bb862f1ee55d21c419319040a1235d2)

* Find customers who were unable to deliver the campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign--286-29.png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=3b4e3a1bb63908de0868c694594badf5)

* Find customers who were in the campaign recipient list but could not receive it due to a send or delivery failure.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(8\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=6cdc5afe70f698334815d005f0ac9e5b)

* Find customers who received the campaign.

There is no separate "Delivered" status. To find these customers, set the following two conditions: "The campaign was sent" and "There were no campaign delivery failures."

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(9\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=ebe3eaffc77ed809b39d20b820038940)

* Find customers who opened the campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(10\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=2002ab1818809e8a7305964d44636dc1)

* Find customers who didn’t open the campaign.

> [!WARNING]
>
> **Note:** Make sure to include **campaign sends** in the filter. Otherwise, customers who weren’t included in the recipient list may appear as well, since they have no opens for the selected campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(11\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=5d17810479cbc379668a64c5277a1009)

* Find customers who clicked on a link in the campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(12\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=788b925b804e408c9645204533bd0a73)

* Find customers who did not click in the campaign.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(24\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=bf215ee9624ffc0f95996c1a351e4951)

* Find customers who clicked the unsubscribe link.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(14\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=e301212b3e20c3edf99b3adce6d90032)

* Find all campaign participants — all customers who were included in the campaign’s recipient list.

![](https://mintcdn.com/maestraio/8PhODeBuBM8nSWYH/images/imported/--2026-01-08--15_39_58.png?fit=max\&auto=format\&n=8PhODeBuBM8nSWYH\&q=85\&s=dec9891c528863243f666cfba4b29ede)

## Searching by interaction time

* Find customers who opened the campaign in June 2024.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(16\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=06e406ce6db277bd77ebca07a0344ed0)

* Find customers who opened the campaign within the last hour.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(17\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=14fb501af969a6868a94869624a8c044)

## Searching by number of interactions

* Find customers who clicked in the campaign two or more times.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(18\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=c4560332705e49b8efebf6f8596d8b56)

* Find customers who were sent the campaign three times in the last six months.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(19\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=d6f6e8ea8a9327ce94fe7d1beeb8b288)

# How to find specific Campaign engagements (e.g. clicked, sent, opened etc.)

Go to **Customer Data Platform → Campaign engagements**.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(20\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=ced6954cd08aee53b195f51d53166eeb)

* Find campaign sends.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(21\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=48edaa803b62e4be67355fdb81250c9d)

* Find campaign opens.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(22\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=731ee4bab030c601463cd2ab4e83b4d1)

* Find campaign clicks in the last 24 hours.

![](https://mintcdn.com/maestraio/O0b_zyYQP7Y48mll/images/imported/How-to-find-customers-who-interacted-with-a-campaign-\(23\).png?fit=max\&auto=format\&n=O0b_zyYQP7Y48mll\&q=85\&s=82a96cbafbb3919e688b974d9e8903ca)


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