For a breakdown of what you’re paying for each month, see Billing.
Invoices are sent by email in the first one to three business days of the month, for the period that has just ended. They aren’t uploaded into the platform.
- Format. A PDF, together with a link for online payment — by card, bank transfer, and other methods.
- Recipients. The invoice goes to your contact person. You can add any number of additional recipients, for example your finance team — ask support to set this up.
- Payment term. Fourteen days from receipt of the invoice, unless your contract says otherwise.
- Currency. Fixed by your contract and shown on the Billing page.
- Didn’t receive an invoice, or need a duplicate? Contact support or your account manager.
If an invoice goes unpaid
We send a reminder to the address on file. Late-payment interest may be charged, and access to the project is suspended automatically fourteen days after the due date.
A suspension doesn’t reduce the fee: the full monthly subscription is still billed for that month.
Tax
Tax is zero by default.
- VAT is charged where the contract is with our Netherlands entity and your own legal entity is also in the Netherlands.
- For contracts with our US entity, tax may apply in certain states.
- In all other cases no tax is charged and the line shows zero.
This is determined individually in each contract. 
